Trust & policies
Refund & Replacement Policy
A clear support path for orders where the correct license key cannot be activated.
Last updated: August 17, 2026
Before activation
A delivered credential remains available through its protected order page and does not have a separate getpckey storage deadline unless the product page states otherwise. We still recommend checking the product, edition, platform, and activation path promptly after purchase.
Used credentials
A key or account credential is treated as used after a successful redemption, binding, sign-in, or activation. A used credential may be restricted to the original account or device and may not be reusable, transferable, or refundable unless the product page expressly states otherwise.
Eligible activation issues
Replacement or refund review is available when the delivered credential is used with the correct product, edition, platform, and supported activation method but still fails. Contact support before repeatedly attempting activation or changing the installed edition.
Information required
Provide the order number, product name, selected variant, device or system version, and the exact activation error or screenshot. Do not send the full key, account password, card details, or wallet recovery information in a public channel.
Replacement and price differences
After verification, we normally issue a working replacement for the same specification. If that specification is unavailable, support may offer another product with your agreement. A lower-priced substitute receives the agreed difference back; a higher-priced substitute may require the agreed difference before delivery.
Refund requests
Refunds are not automatic. Submit the request through the protected order page, your support tickets, or the Support page. Support will verify the order and activation evidence before confirming whether a replacement, substitution, price-difference adjustment, or refund applies.
Incorrect product selection
Keys are edition-specific. A key for one product, platform, activation type, or edition may not activate another. If you selected the wrong item, stop before redemption and contact support; an exchange is reviewed case by case and is not guaranteed after the credential has been used.