Customer support
Get help with an order
Choose the secure route below. Requests can be submitted at any time. Usually replies within 2 hours.
Signed-in customers
Open My Orders, choose the affected order, then resend delivery, connect Telegram, or submit a support request with the order already attached.
Open My Orders →
Guest checkout
Open the secure order link in your order confirmation email. Use the help section on that page so we can verify the order without asking you to expose payment or license details.
Cannot find the order email? Contact [email protected] →Track an existing request
Read support replies, add activation details, and rate the resolution from My Support Tickets.
Open My Support Tickets →
Telegram support
Connect an order from its secure order page first. The bot can then show that order’s payment and delivery status without exposing license keys.
Open Telegram support →Before you submit
- Include the exact activation error and your Windows or Office version.
- Never send a full license key, password, wallet seed phrase, or card details.
- A refund request starts a review; it does not issue a refund automatically.